Journal of Economic, Bussines and Accounting (COSTING)
Vol 7 No 5 (2024): Journal of Economic, Bussines and Accounting (COSTING)

PENGARUH BRAND IMAGE DAN ELECTRONIC WORD OF MOUTH (E-WOM) TERHADAP KEPUTUSAN PEMBELIAN SAFF & CO. DI KUPANG

Radhiya Esa Fitriawati (Universitas Pembangunan Nasional Veteran Jawa Timur)
Siti Aminah (Universitas Pembangunan Nasional “Veteran” Jawa Timur)



Article Info

Publish Date
11 Sep 2024

Abstract

The purpose of this study is to examine how brand perception and electronic word-of-mouth (E-WOM) affect Kupang consumers' decisions to buy SAFF & Co. products. An associative quantitative methodology is employed in the study, and 88 respondents were chosen for the sample using convenience sampling methods. SEM-PLS was used for data analysis after closed questionnaires were used to gather data. The findings demonstrated that E-WOM and brand perception had a strong and favorable impact on consumer decisions. Positive word-of-mouth (E-WOM) from customer reviews impacts consumer purchase decisions, while a good company image boosts consumer trust. To sum up, keeping up a positive internet presence and brand reputation is critical to boosting sales. This study suggests that future research should include more factors and a larger sample size.

Copyrights © 2024






Journal Info

Abbrev

COSTING

Publisher

Subject

Economics, Econometrics & Finance

Description

COSTING : Journal of Economic, Bussines and Accounting reviewed covers theoretical and applied research in the field of Economics, Business and Accounting. Priority is given to those articles which satisfy the main scope of the journal, and have an impact in the research areas of interest. ...