International Journal of Economics Development Research (IJEDR)
Vol. 5 No. 3 (2024): International Journal of Economics Development Research (IJEDR)

The Impact of Product Innovation and Corporate Image on Customer Loyalty: The Mediating Role of Customer Satisfaction

Yolanda Novi Dwiyanti (Universitas Stikubank)
Euis Soliha (Universitas Stikubank)



Article Info

Publish Date
16 Sep 2024

Abstract

Motorcycles are now not only a means of productive transportation for Indonesian people, but motorbikes have become part of a hobby and lifestyle. This study aims to determine the effect of product innovation and corporate image on customer loyalty with customer satisfaction as a mediating variable (a study on customers of PT. Astra Motor Mranggen Demak). The data used in this study are primary data collected through a survey. The sample used in this study was 100 Honda motorcycle customers at PT. Astra Motor Mranggen Demak. The method used to take samples is Purposive Sampling. Based on the results of data analysis, it was found that product innovation has a positive effect on customer satisfaction, corporate image has a positive effect on customer satisfaction, product innovation has no effect on customer loyalty, corporate image has a positive effect on customer loyalty, customer satisfaction has a positive effect on customer loyalty, customer satisfaction mediates the effect of product innovation on customer loyalty, customer satisfaction mediates the effect of corporate image on customer loyalty.  

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Journal Info

Abbrev

ijedr

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

IJEDR focuses on economics, innovation, and investment. Dedicated to enhancing economics development a country, regional and the world in general. IJEDR invites papers on Economics field (Economic growth, Monetary and fiscal policy effect, Innovation practices, Innovation impact, Corporate finance, ...