Jurnal Studi Pemerintahan
Vol 5, No 1 (2014): February 2014

Public Service Integrity Perception: Case Study In Kutai Kartanegara Regency, Indonesia

DYAH MUTIARIN (Universitas Muhammadiyah Yogyakarta)



Article Info

Publish Date
13 Apr 2023

Abstract

This paper was aimed to measure the integrityof public service at Kutai KartanegaraRegency, East Borneo Province, Indonesia.The public service integrity can be seen frommany perspective such as how the citizenssatisfied with the public services provided bythe government, how the public perception oncombating corruption, and how success thegovernment providing minimum servicestandard to the public at large. This threeforms of public service integrity was the mainfocuses of this research in Kutai Kartanegararegency. The phenomenon of public service inKutai Kartanegara Regency shown out of thetracks and missing to convey the importanceof public service values, characterized byuncertainty of charges, time, and procedures.The research used the quantitative methodsby scoring 3 indexes, which are the CitizenSatisfaction Index, Corruption PerceptionIndex, and Minimum Service Standard Index.This research used Non- probability Samplingmethod, also Judgment Sampling procedure,in the development and compilation of thecitizens satisfaction index. There were 57local government agencies that served as thesamples. The results of this research were thepublic service integrity perceptions in KutaiKartanegara regency was need to beimproved on the quantity and quality of publicservice delivery, commitment and efforts tocreate a clean government, transparency andaccountability espe cially on e-procurementand to implement minimum

Copyrights © 2014






Journal Info

Abbrev

jsp

Publisher

Subject

Social Sciences

Description

The journal focus and scope of Jurnal Studi Pemerintahan is to publish a research article within the field of an advanced understanding of how politics and political management intersect in a smart government with policy processes, program development, and resource management in a sustainable way. ...