Jurnal Ilmiah Edunomika (JIE)
Vol 7, No 2 (2023): EDUNOMIKA

The Influence Of Service Facilities, Innovation, And Product Knowledge On Passenger Satisfaction In Using Self Check-In Kiosks At Adi Soemarmo Boyolali International Airport

Ema Susanti (Faculty of Economics, Surakarta Batik Islamic University)
Ida Aryati DPW (Faculty of Economics, Surakarta Batik Islamic University)
Bambang Mursito (Faculty of Economics, Surakarta Batik Islamic University)

Article Info

Publish Date
24 Aug 2023

Abstract

The study's goal was to learn more about service facilities, innovation, and product knowledge on passenger satisfaction in using self check-in kiosks at the international airport of Adi Soemarmo. Quantitative techniques are used in the research design. Multiple linear regressions were used to examine research data. The sample consisted of 100 Lion Air Group passenger respondents who checked-in using a self check-in kiosk. The results showed that service facilities, product innovation and product knowledge in the use of self check-in at Adi Soemarmo International Airport significantly influence passenger satisfaction. . Keywords : Service Facility, Product Innovation, Product Knowledge, Self Check-in Kiosk

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Journal Info
Jurnal Ilmiah Edunomika (JIE)
Website

Abbrev

jie

Publisher

STIE AAS Surakarta

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

Description

Jurnal Ilmiah EDUNOMIKA dengan ISSN 2598-1153, diterbitkan 2 (dua) kali setahun (Pebruari dan Agustus) oleh LPPM STIE AAS Surakarta bekerjasama dengan Pusat Kajian Pendidikan dan Ekonomi (PUSKAPE), Yayasan Keluarga Muslim Al Azarul Ulum Sukoharjo. Terbit pertama pada bulan Pebruari 2017. Redaksi ...