Global Leadership Organizational Research in Management
Vol. 1 No. 4 (2023): Global Leadership Organizational Research in Management

Pengaruh Kualitas Pelayanan dan Kepuasan Mahasiswa terhadap Profitabilitas STIE Pemuda Surabaya

Ardelia Ratnadewati (Unknown)
Lis Setyowati (Unknown)



Article Info

Publish Date
29 Sep 2023

Abstract

This research aims to analyze the influence of service quality and student satisfaction on profitability at STIE Pemuda Surabaya. The research method used is a quantitative method through distributing questionnaires, with a population of 426 and a sample of 100 respondents, based on the Slovin formula. This type of research uses quantitative research. The analysis techniques used in this research are descriptive statistical analysis, classical assumption testing, multiple linear regression analysis, and hypothesis testing. This shows that the size of the quality of campus services has an effect on profitability. Meanwhile, student satisfaction does not have a partially significant effect on profitability. This shows that the lower student satisfaction, the lower the profitability will be. Meanwhile, service quality and student satisfaction simultaneously have a positive effect on profitability.

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Journal Info

Abbrev

GLORY

Publisher

Subject

Decision Sciences, Operations Research & Management Social Sciences

Description

bidang Ilmu Manajemen dan Ekonomi. Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada topik berikut : berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada topik berikut : Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, ...