Economic Reviews Journal
Vol. 3 No. 4 (2024): Economic Reviews Journal

Pengaruh E-Trust, Online Customer Review dan Online Customer Rating Terhadap Keputusan Pembelian pada E-Commerce Tokopedia pada Generasi Z di Kota Bengkulu

Julita Nesti Amanda (Unknown)
M.Noor Armi (Unknown)
Veny Puspita (Unknown)



Article Info

Publish Date
01 Dec 2024

Abstract

The purpose of this study was to determine the effect of e-trust, online customer reviews, and online customer ratings on purchasing decisions on E-commerce Tokopedia for generation Z in Bengkulu City. The population in this study are consumers who have bought products in the Tokopedia e-commerce in generation Z in Bengkulu City and the number of respondents is 110 respondents. This research method is (explanatory research). Sampling in this study was carried out using non-probability sampling techniques. In this study, data collection was obtained from a questionnaire with Google Form media which would be distributed online and offline. The results of the first hypothesis research show that e-trust (X1) has a significant effect on purchasing decisions (Y) Tokopedia for Generation Z in Bengkulu City, the results of the second hypothesis research show that online customer review (X2) has no effect on purchasing decisions (Y) Tokopedia for Generation Z in Bengkulu City, the results of the third hypothesis show that online customer rating (X3) affects purchasing decisions (Y) Tokopedia for Generation Z in Bengkulu City, the results of the fourth hypothesis show that e-trust, online customer rating, online customer review simultaneously affect Tokopedia purchasing decisions for Generation Z in Bengkulu City.

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Journal Info

Abbrev

mrj

Publisher

Subject

Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

Economic Reviews Journal  is a scientific journal published by Masyarakat Ekonomi Syariah Bogor in collaboration with Ikatan Ahli Ekonomi Islam, Institut Agama Islam Nasional Laa Roiba Bogor, and Intellectual Association for Islamic Studies (IAFORIS) . This journal contains scientific papers from ...