Journal of Social Science
Vol 3 No 11 (2024): JOSS

Analysis of Digital Banking Product Marketing Strategies in Enhancing Business Performance (Case Study at Bank BJB)

Ahmad Erawan (Sekolah Tinggi Ilmu Ekonomi Harapan Bangsa)
Tongam Sirait (Sekolah Tinggi Ilmu Ekonomi Harapan Bangsa)



Article Info

Publish Date
27 Nov 2024

Abstract

This study investigates the marketing strategies of digital banking products at Bank BJB, aiming to enhance business performance amid increasing competition in Indonesia's banking sector. The introduction outlines the significant transformation in the banking industry due to the rise of digital banking and fintech, emphasizing the necessity for banks to innovate to attract tech-savvy customers, particularly millennials and Generation Z. The research method employed a qualitative approach, utilizing in-depth interviews and document analysis to assess the effectiveness of Bank BJB's marketing strategies, particularly through its BJB Digi application. Results indicate that while Bank BJB has leveraged regional partnerships and diversified its digital services, it faces challenges such as suboptimal user experience and limited market penetration outside its core areas. The discussion highlights the need for improved marketing strategies to enhance customer engagement and business performance. In conclusion, the study recommends that Bank BJB focus on technological innovation, strategic collaborations, and aggressive marketing efforts to strengthen its competitive position in the digital banking landscape, thereby optimizing its service offerings andexpanding its customer base

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Journal Info

Abbrev

js

Publisher

Subject

Social Sciences

Description

The Journal of Social Science (JoSS) is a double blind peer-reviewed academic journal and open access to social and scientific fields. The journal is published monthly once by Al-Makki Publisher. The Journal of Social Science (JoSS) provides a means for sustained discussion of relevant issues that ...