Journal of Economic, Bussines and Accounting (COSTING)
Vol. 7 No. 6 (2024): COSTING : Journal of Economic, Bussines and Accounting

ANALISIS SERVICE QUALITY, EMOSIONAL, DAN HARGA TERHADAP KEPUASAN KONSUMEN PADA HOTEL QIERAN SYARIAH

Anggela Cahyati (Universitas Islam Negeri Fatmawati Sukarno Bengkulu)
Asnaini Asnaini (Universitas Islam Negeri Fatmawati Sukarno Bengkulu)
Kustin Hartini (Universitas Islam Negeri Fatmawati Sukarno Bengkulu)



Article Info

Publish Date
16 Oct 2024

Abstract

This research aims to determine the influence of Service Quality, Emotionality, and Price on Consumer Satisfaction. This research uses quantitative methods with a descriptive approach. The research location was at the Qieran Syariah Hotel, Bengkulu City with a sample of 80 people, consisting of men and women aged 17-45 years and over. The research results show that the Service Quality variable has a positive and significant effect on Consumer Satisfaction with the basis for decision making being a t value of 1.673 and a t table of 0.677 (t count > t table) and a significance value of 0.001 < 0.05. The emotional variable has a positive and significant effect with the basis for decision making being a calculated t value of 2.233 and t table of 0.677 and a significance value of 0.002 <0.05. The price variable has a positive and significant effect on the basis for decision making, with a calculated t value of 0.995 and t table of 0.677 and a significance value of 0.000 <0.05. Taken together, the Service Quality, Emotional and Price variables have a significant effect on Consumer Satisfaction with a significance value of 0.004 < 0.05 and an f count of 65,279. Keywords: Service Quality, Emotional, Price, Consumer Satisfaction

Copyrights © 2024






Journal Info

Abbrev

COSTING

Publisher

Subject

Economics, Econometrics & Finance

Description

COSTING : Journal of Economic, Bussines and Accounting reviewed covers theoretical and applied research in the field of Economics, Business and Accounting. Priority is given to those articles which satisfy the main scope of the journal, and have an impact in the research areas of interest. ...