Journal of Economic, Bussines and Accounting (COSTING)
Vol 7 No 5 (2024): Journal of Economic, Bussines and Accounting (COSTING)

THE EFFECT OF THE USE OF GAMIFICATION E-LEARNING ON EMPLOYEE ENGAGEMENT, JOB PLEASURE, AND JOB SATISFACTION IN THE BANKING SECTOR

Girsang, Laverin Imelda (Unknown)
Purba, Heddry (Unknown)
Hutabarat, Francis (Unknown)



Article Info

Publish Date
20 Nov 2024

Abstract

The impact of gamification e-learningon banking employees' engagement, enjoyment,and job satisfaction is the focus of this study. Many businesses are turning to e-learningto improve access and flexibility of training due to the changing digital work environment triggered by the COVID-19 pandemic. This research focuses on how gamification e-learningaffects employee engagement, enjoyment at work, and job satisfaction—byconducting a quantitative study by distributing questionnaires to 114 Standard Chartered Bank employees, selected using probability sampling method through random sampling technique. The positive relationship between e-learning gamificationand the three variables was processed on the SEM-PLS version 3.2.9 application. As a result of this study, gamification e-learningcan significantly increase employee engagement, enjoyment at work,and job satisfaction and has a positive influence. Therefore, this study is expected to inform organizations about the importance of the gamification approach in employee training.

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