Pengaruh Penerapan Prinsip Syariah terhadap Loyalitas Pelanggan di Hotel Dalwa Syariah Pasuruan

Miftakhul Arif Saifuddin Islami
Abdillah Mundir (Universitas Yudharta Pasuruan)
Alimatul Farida (Universitas Yudharta Pasuruan)

Journal of Ekonomics, Finance, and Management Studies
Vol. 5 No. 9 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam

This article discusses the importance of implementing sharia principles in the hotel industry, especially in the context of sharia dalwa hotels, with a focus on aspects of customer loyalty. Sharia principles provide a framework that is in accordance with Islamic values, such as justice, transparency and shared prosperity. This research identifies whether there is an influence between customer loyalty at Dalwa Syariah hotels on sharia principles and trust. Through analysis of primary and secondary data, the findings show that consistent application of sharia principles increases customer trust and satisfaction, which in turn strengthens their loyalty.