Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal)
Vol. 16 No. 1 (2022): Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal)

Creating Customer Satisfaction Through Sensory Marketing: Study on the Foods and Beverage Industries in Bandung

Iston Dwija Utama (Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Bandung Campus)



Article Info

Publish Date
29 Apr 2022

Abstract

This research aims to determine the influence of sensory marketing on customer satisfaction and the revisit intention of the food and beverage industries in Bandung, West Java, Indonesia. The study was conducted using quantitative methods through purposive sampling and the data will be processed using SMART-PLS tools. The study results showed an influence between sensory marketing on revisit intention that mediated customer satisfaction. Sensory marketing variables, the senses of sight, taste, and touch, were the most influential, while olfactory factors were insignificant in the study. The customer satisfaction variable that has the most influence is meeting customer needs and customer expectations. The managerial implication based on this research is that managers in the food and beverage industry should pay attention to the appearance of their products, maintain the taste of their products, and pay attention to the selection of materials in the store to meet the customer needs and customer expectations.

Copyrights © 2022






Journal Info

Abbrev

jebe

Publisher

Subject

Economics, Econometrics & Finance

Description

The focus areas of the journal include, but are not limited to: Economic theories and models: The journal welcomes articles that explore and analyze economic theories, models, and frameworks to understand the behavior of markets, industries, and economies. Management practices and strategies: ...