Jurnal Indonesia Sosial Teknologi
Vol. 5 No. 11 (2024): Jurnal Indonesia Sosial Teknologi

Implementation of Design Thinking Method in Pediatric Specialist Clinic Service Innovation: Case Study of SPC Pediatric Clinic

Ridwan, Ahmad (Unknown)
Irawan, Mohammad Isa (Unknown)

Article Info

Publish Date
06 Dec 2024

Abstract

This research aims to evaluate the implementation of the Design Thinking method in service innovation at SPC Pediatric Clinic. This method is applied to improve service quality and efficiency through five stages: Empathize, Define, Ideate, Prototype, and Test. Data were collected through interviews, observation, documentation, and questionnaires, then analysed using the Miles and Huberman model. The results showed that innovations such as online registration, home care services, health education, service specialisation, and partnerships with schools successfully improved patient satisfaction. Technical, coordination, and adaptation constraints were also identified but were overcome with gradual improvements. The overall implementation of these innovations had a positive impact on patient comfort and trust.

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Journal Info
Jurnal Indonesia Sosial Teknologi
Website

Abbrev

jist

Publisher

CV. Publikasi Indonesia

Subject

Computer Science & IT Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Indonesia Sosial Teknologi is a peer-reviewed academic journal and open access to social (Education, Economic, Law, Comunication, Management and Humaniora) and Technology . The journal is published monthly once by CV. Publikasi Indonesia. Jurnal Indonesia Sosial Teknologi provides a means for ...