THE EFFECTS OF FLEXIBLE WORKING ARRANGEMNET AND WORK ENVIRONMENT ON JOB SATISFACTION THROUGH WORK-LIFE BALANCE (STUDY ON EMPLOYEES OF THE GOVERNMENT SERVICE DIVISION AT PT. TELKOM INDONESIA TBK)

Dwi Prabawati
Wahdiyat Moko
Christin Susilowati3

International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS)
Vol. 4 No. 6 (2024): December

This study aims to analyze the impact of flexible working arrangements and work environment on job satisfaction, mediated by employees' work-life balance at Government Service Division of PT Telkom Indonesia. The objective of this research is to identify the relationship between flexible working arrangements and work environment on job satisfaction, mediated by work-life balance, in the context of policy changes in the Government Service Division. This study uses a quantitative approach with a survey technique involving 102 employees from the Government Service Division of PT Telkom Indonesia. The research data was collected through Likert-scale questionnaires and documentation, and analyzed using Structural Equation Modeling - Partial Least Squares (SEM-PLS). The results indicate that there is a significant relationship between flexible working arrangements and work environment on job satisfaction. The mediating variable of work-life balance has a significant effect on the relationship between work environment and job satisfaction, while the work-life balance mediating variable does not have a significant effect on the relationship between flexible working arrangements and job satisfaction. The company should consider clearer communication regarding policy changes and provide solutions that support employees' work-life balance.