International Asia Of Law and Money Laundering (IAML)
Vol. 3 No. 3 (2024): International Asia Of Law and Money Laundering (IAML)

FACTORS INFLUENCING CUSTOMER DECISIONS IN CHOOSING HOUSING LOANS (KPR) AT BTN SYARIAH KCPS MEULABOH

Purnama Sari, Siska (Unknown)



Article Info

Publish Date
30 Sep 2023

Abstract

This study aims to analyze the factors influencing customer decisions in choosing Sharia Home Ownership Loans (KPR) at BTN Syariah KCPS Meulaboh, West Aceh. Using a quantitative approach and descriptive analysis method, this research involved 100 respondents selected through purposive sampling. Data was collected through structured questionnaires and analyzed using multiple linear regression with SPSS version 23.00. The results indicate that competitive margins and efficient application procedures have a positive effect on customer decisions. However, payment flexibility has a negative impact. Classical assumption tests show that residuals are normally distributed according to the Kolmogorov-Smirnov test, there is no multicollinearity, but there is an indication of potential heteroscedasticity in the payment flexibility variable. The resulting regression model can explain about 39.0% of the variability in customer decisions. This study provides valuable insights for BTN Syariah KCPS Meulaboh to improve their Sharia KPR services and products, focusing on competitive margins, streamlined application procedures, and a better understanding of customer preferences regarding payment flexibility.

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Journal Info

Abbrev

home

Publisher

Subject

Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

Description

International Asia Of Law and Money Laundering (IAML) is an open access and peer-reviewed journal that aims to offer an international academic platform for cross-border legal research in multiple governance policies and civil rights law, particularly in developing and emerging countries. These may ...