Navigating Crises and Ethical Evolution: The Role of Crisis Management and Corporate Social Responsibility in Modern Business Practices

Jyot Kota (Unitedworld Institute of Management, Karnavati University, Gandhinagar, India)
Yash Bhanderi (Unitedworld Institute of Management, Karnavati University, Gandhinagar, India)
Aryan Loriya (Unitedworld Institute of Management, Karnavati University, Gandhinagar, India)
Chaksu Patel (Unitedworld Institute of Management, Karnavati University, Gandhinagar, India)
Viral Patel (Unitedworld Institute of Management, Karnavati University, Gandhinagar, India)
Rahul Chauhan (Unitedworld Institute of Management, Karnavati University, Gandhinagar, India)
Andino Maseleno (Department of Information Systems, Institut Bakti Nusantara, Lampung, Indonesia)
R Rizal Isnanto (Department of Computer Engineering, Diponegoro University, Semarang, Indonesia)

Greenation International Journal of Law and Social Sciences
Vol. 1 No. 4 (2023): (GIJLSS) Greenation International Journal of Law and Social Sciences (December

This study explores the influence of demographic factors—age, gender, and occupation—on employees’ perceptions of crisis management and corporate social responsibility (CSR). Using ANOVA analysis, the research evaluates how these factors impact opinions on organizational crises, management performance, communication strategies during crises, and the role of CSR in business operations. The findings indicate that occupation significantly affects perceptions of management crises and CSR initiatives, while age and gender have minimal impact. The study highlights the need for organizations to adopt tailored approaches to crisis management and CSR, considering diverse occupational perspectives. It also emphasizes that strategic crisis response and CSR integration are essential for business resilience and sustainability. Future research could explore the impact of cultural and sectoral differences, as well as the influence of digital transformation and ESG practices. These insights will help organizations enhance their global impact through adaptive crisis management and socially responsible practices.