Pengaruh Kualitas Layanan dan Kepercayaan Terhadap Kepuasan Nasabah (Studi Kasus Pada Nasabah BPR BKK Blora) Kantor Cabang Blora

Meliana Nur Azizah, Siti
Maskur, Ali

Journal of Accounting and Finance Management (JAFM)
Vol. 5 No. 5 (2024): Journal of Accounting and Finance Management (November - December 2024)

Customer satisfaction has become a critical component in today's industrial environment. The purpose of this study is to investigate how service quality and trust affect credit customers' satisfaction levels, with a focus on the consumers of the BPR BKK Blora Branch Office. This study aims to evaluate the connection between bank credit customers' satisfaction and the caliber of services rendered. Using a quantitative methodology, the study examines primary data gathered from 99 respondents who answered a survey sent via Google Forms. The study's conclusions provide insightful information about bank customer satisfaction and show a strong relationship between customer service standards and PT BPR BKK Blora's dependability.