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All Journal Journal of Accounting and Finance Management (JAFM)
Meliana Nur Azizah, Siti
Unknown Affiliation
Economics, Econometrics & Finance

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Pengaruh Kualitas Layanan dan Kepercayaan Terhadap Kepuasan Nasabah (Studi Kasus Pada Nasabah BPR BKK Blora) Kantor Cabang Blora Meliana Nur Azizah, Siti; Maskur, Ali
Journal of Accounting and Finance Management Vol. 5 No. 5 (2024): Journal of Accounting and Finance Management (November - December 2024)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v5i5.1082

Abstract

Customer satisfaction has become a critical component in today's industrial environment. The purpose of this study is to investigate how service quality and trust affect credit customers' satisfaction levels, with a focus on the consumers of the BPR BKK Blora Branch Office. This study aims to evaluate the connection between bank credit customers' satisfaction and the caliber of services rendered. Using a quantitative methodology, the study examines primary data gathered from 99 respondents who answered a survey sent via Google Forms. The study's conclusions provide insightful information about bank customer satisfaction and show a strong relationship between customer service standards and PT BPR BKK Blora's dependability.
Co-Authors Ali Maskur