Journal Of Management Science (JMAS)
Vol 8 No 1 (2025): January: Management Science and Field

Optimizing visitor satisfaction at the Pandeglang tourist destination with elements of location and entry rate: Quality of service as moderation

syiarudin, Asep (Unknown)
Yunita, Irma (Unknown)
Komalasari, Siti (Unknown)



Article Info

Publish Date
08 Jan 2025

Abstract

Location and entry fees are important elements in attracting tourist interest, but unfortunately these two elements have not been studied optimally in Pandeglang Regency. The aim of this research is to determine the extent to which location and entry fees influence visitor satisfaction through service quality as moderation at tourist destinations in Pandeglang. This research uses an associative approach with a non-probability sampling method using Random Sampling. The total tourist population in 2023 will be 3,475,089 visitors with 14 tourist destinations so that a sample size of 140 is taken to represent 10 respondents for each tourist destination. Test the data analysis using SEM-PLS 4.0. The research results show that location has no effect on visitor satisfaction, while entrance fees have an effect on visitor satisfaction. Service quality cannot moderate location and entrance fees on visitor satisfaction. The implementation of the geographical location of an area that has not been organized has an impact on the interest of tourist visitors because competition is also another important element that must be considered in a region so that planning, controlling and mapping must continue to be managed by both the government and the community.

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Journal Info

Abbrev

JMAS

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ilmu Manajemen (JMAS) menawarkan analisis yang luas dan luas dari semua permukaan manajemen dan sains. Diterbitkan empat kali per tahun, ini memberikan penekanan pada kemahiran universal dalam metode vital, teknik, dan bidang penelitian. menyajikan kesempatan bagi pembaca untuk berbagi saling ...