HUMANITIS : Jurnal Humaniora, Sosial dan Bisnis
Vol. 2 No. 11 (2024): November

ANALISIS STRATEGI PERUSAHAAN J&T EXPRESS DALAM MENINGKATKAN LOYALITAS KONSUMEN BERDASARKAN PERSPEKTIF BISNIS ISLAM

Jelita Eriyanti (Unknown)
Nini Sumarni (Unknown)



Article Info

Publish Date
04 Nov 2024

Abstract

This research aims to find out the strategies used by J&T Express Ampek Angkek to increase consumer loyalty and to find out the perspective of J&T Express Ampek Angkek's Islamic business perspective in increasing consumer loyalty. This research is a type of field research (Field Research), this research uses descriptive-qualitative methods , where in this research the researcher collected data by interviews, observations and documentation with SPV, employees and consumers of J&T Express Ampek Angkek. J&T Express Ampek Angkek used in increasing consumer loyalty is the 7P strategy (Product, Price, Promotion, Place, People/HR, Process and Physical Evidence). Products that can be picked up at the consumer's address without additional costs, reasonable prices 10,000-14,000 for delivery within the city and 52,000 for delivery outside the city, location selection is in a strategic area that is easy to reach and is located on the side of the main road, spacious parking and clean rooms , in terms of promotion, we have used various methods such as social media, exhibitions, prizes, have experienced and professional employees, and always provide loyalty to consumers.

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Journal Info

Abbrev

hms

Publisher

Subject

Religion Humanities Education Public Health Social Sciences

Description

jurnal peer-review, dan mengkhususkan diri dalam penelitian lapangan dan kajian referensi yang berkaitan dengan Humaniora, ilmu pengetahuan, dan bisnis. Lingkup bidang pada jurnal ini yaitu bidang Humaniora meliputi: Bahasa dan Linguistik, Sejarah, Sastra, Seni Pertunjukan, Filsafat, Agama, Seni ...