International Journal of Tourism and Hospitality in Asia Pasific
Vol 7, No 2 (2024): June 2024

Factors Influencing Online Shopping Behavior of Customers: A Case Study of an E-Commerce Platform

Heng, Tick Ying (Unknown)
Ho, Rui Sin (Unknown)
Pushpanathan, Herasiny A/P (Unknown)
Hu, An Yuan (Unknown)



Article Info

Publish Date
20 Jun 2024

Abstract

As time goes by, the advancement of technology has brought tremendous impact to all fields. Consumers’ purchasing behavior has changed due to the existence of e-commerce. This study aims to examine the factors influencing online shopping behavior by conducting a case study on Shopee. This study was carried out through data collection by using a survey questionnaire and secondary data analysis and collection obtained from other sources such as online related websites. There were 150 Shopee users who responded to the survey. The results indicated that perceived convenience emerged as the strongest predictor (? = 0.457), followed by perceived ease of use (? = 0.280) and perceived trust (? = 0.250). Interestingly, perceived usefulness was not found to be a significant factor (? = -0.055). These findings suggest that online businesses should prioritize convenience, user experience (UX) design, and trust-building strategies. Further research could explore the reasons behind the unexpected usefulness result and cultural influences on online shopping behavior.

Copyrights © 2024






Journal Info

Abbrev

IJTHAP

Publisher

Subject

Humanities

Description

IJTHAP aims to enhance theoretical development in the field of hospitality and tourism. In order to promote those innovations and fresh ideas, the journal alsso accepts conceptual research, book review, as well as essays of experience belongs to hospitality practitioners. The mission of IJTHAP is to ...