International Journal of Accounting & Finance in Asia Pasific
Vol 6, No 3 (2023): October 2023

How Does Starbucks Develop Brand Loyalty Among Its Customers in Asia? Insights From Malaysia, Indonesia, and India

Kuek, Thiam Yong (Unknown)
Yusof, Rosmelisa (Unknown)
Selvam, Sushmithaa A/P (Unknown)
Roslan, Siti Ramizah Binti (Unknown)
Aibau, Son Rakh A/L (Unknown)
Vats, Isha (Unknown)
Singhal, Jahnavi (Unknown)
Chaudhary, Khushi (Unknown)
Kee, Daisy Mui Hung (Unknown)
Su, Xinyi (Unknown)



Article Info

Publish Date
20 Oct 2023

Abstract

Starbucks' brand loyalty is influenced by several aspects, including pricing, products offered, product quality and taste. The purpose of this research is to determine how Starbucks develops brand loyalty among its customers in Malaysia, India, and Indonesia. This survey will also be able to determine whether Asian customers will continue to be devoted Starbucks customers. The survey involved 136 people who are loyal Starbucks consumers from Malaysia, India, and Indonesia. The data for this study was collected through online sources and questionnaires. The results of this study reveal that customer contentment, the quality of products and services, and the pricing of food and drinks greatly influence customer behavior and their inclination to remain loyal to the Starbucks brand. Among all the independent factors under consideration, customer satisfaction stands out as the most predominant, surpassing the other two variables. It is suggested for Starbucks to prioritize customer satisfaction by consistently exceeding performance and delivering exceptional, diverse beverage options with valuable pricing to meet and exceed customer expectations.

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Journal Info

Abbrev

IJAFAP

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

IJAFAP aims to feature narrative, theoretical, and empirical-based research articles within the abovementioned fields. The journal welcomes articles relating to the current issues of financial decision making as well as its impact on society. IJAFAP carries out the mission to feature narrative, ...