International Journal of Law, Policy and Governance
Vol. 4 No. 1 (2025)

Analysis of Service Quality on Tax Service Satisfaction

Octavianti, Sweeta (Unknown)
Prastyawan, Agus (Unknown)
Pangaribuan3, Nurmala (Unknown)

Article Info

Publish Date
19 Nov 2024

Abstract

This study analyzes the quality of service towards tax service satisfaction. This study includes research using a quantitative approach with an explanatory survey method. The sample required is 40. The instruments in this study are questionnaires and interview guidelines. The method used in data analysis and hypothesis testing in this study is by using the Structural Equation Model - Partial Least Square (SEM-PLS) method. The results of the study indicate that the quality of service provided by KPP Pratama Kebayoran Baru Satu is very good so that it is able to provide satisfaction for taxpayers who carry out tax administration at KPP Kebayoran Baru Satu. So that the service system that has been implemented continues to be maintained and even improved so that it is able to provide satisfaction for taxpayers.

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Journal Info
International Journal of Law, Policy and Governance
Website

Abbrev

ijlpg

Publisher

Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Subject

Agriculture, Biological Sciences & Forestry Arts Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

Description

International Journal of Law, Policy and Governance is a peer-reviewed journal published by Adpebi. The journal publishes original papers at the forefront of Law, international law, corporate law, public policy and governance issues. The journal is free access and download. Including to area of ...