Biner : Jurnal Ilmu Komputer, Teknik dan Multimedia
Vol. 2 No. 5 (2024): BINER : Jurnal Ilmu Komputer, Teknik dan Multimedia

Rancang Bangun Sistem Informasi Helpdesk Berbasis Web Menggunakan Metode Agile (Studi Kasus : PT Geotech Efathama)

Gilang Pratama, Ardhiat (Unknown)
Setiawan Cahyadi, Dwiky (Unknown)
Iskandar, Harry (Unknown)
Djutalov, Roeslan (Unknown)

Article Info

Publish Date
24 Dec 2024

Abstract

A web-based helpdesk information system plays a crucial role in enhancing the efficiency and quality of services in companies. This research aims to design and develop a web-based helpdesk information system using the Agile method, with a case study at PT Geotech Efathama. The Agile method was chosen for its flexibility and adaptability to dynamic user needs. The designed system includes features for issue reporting, task scheduling, and ticket resolution tracking, streamlining the management of technical issues. The research results indicate that the Agile method improves user satisfaction and accelerates problem-solving processes..

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Journal Info
Biner : Jurnal Ilmu Komputer, Teknik dan Multimedia
Website

Abbrev

Biner

Publisher

CV. SHOFANAH MEDIA BERKAH

Subject

Humanities Computer Science & IT Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Transportation

Description

1. Komputasi Lunak, 2. Sistem Cerdas Terdistribusi, Manajemen Basis Data, dan Pengambilan Informasi, 3. Komputasi evolusioner dan komputasi DNA/seluler/molekuler, 4. Deteksi kesalahan, 5. Sistem Energi Hijau dan Terbarukan, 6. Antarmuka Manusia, 7. Interaksi Manusia-Komputer, 8. Hibrida dan ...