<![CDATA[The 1945 Constitution of the Republic of Indonesia affirms that everyone has the right to receive health services. Hospitals are one of the health services, and as a health service, a hospital's ability to meet patient needs can be measured by the level of patient satisfaction, which is based on five principles of service quality: tangibles, reliability, responsiveness, assurance, and empathy. Therefore, patients who are satisfied with hospital services will have a positive impact and benefit the hospital, while dissatisfied patients will be detrimental to the hospital. The purpose of this study was to analyze the satisfaction of third-class inpatients at Pertamina Bintang Amin Husada Hospital, Bandar Lampung. This study was quantitative with a cross-sectional design. Accidental sampling was used, selecting 105 respondents who met the inclusion criteria. Data analysis used chi-square analysis and multivariate analysis using logistic regression. The results showed that most of the patients were satisfied, amounting to 63 patients (60%), and the dimensions of the quality of health services in the Hospital were tangible, mostly good, amounting to 66 patients (62.9%), reliability, mostly good, amounting to 61 patients (58.1%), responsiveness, mostly good, amounting to 69 patients (65.7%), assurance, mostly good, amounting to 57 patients (54.3%), and empathy, mostly good, amounting to 58 patients (55.2%). There was a significant relationship between the quality dimensions and patient satisfaction as follows, p-value tangible is <0.001, p-value reliability is <0.001, p-value responsiveness is <0.001, p-value assurance is <0.001, p-value empathy is <0.001. The most dominant variable related to patient satisfaction is the reliability variable with OR = 147,589. In conclusion, there is a significant relationship between tangible, reliability, responsiveness, assurance, and empathy with patient satisfaction at Pertamina Bintang Amin Husada Hospital, Bandar Lampung.]]>
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