International Journal of Economics Development Research (IJEDR)
Vol. 5 No. 5 (2024): International Journal of Economics Development Research (IJEDR)

The Influence of IT Affordance and Customer Engagement on Actual Purchase in Tiktok Live Commerce in Indonesia

Nugroho, Yonatan Chondro (Unknown)
Sugiarto, Catur (Unknown)



Article Info

Publish Date
08 Nov 2024

Abstract

This research aims to analyze the influence of information technology affordability (IT affordance) on consumer behavior in live commerce on the TikTok application, with a focus on the role of customer engagement as an intervening variable. Using quantitative methods with a descriptive and survey approach, data was collected through questionnaires distributed online to 420 respondents who were users of the live shopping feature on TikTok. The analysis results show that various IT affordance factors, including visibility, meta voicing, guided shopping, trading, triggered attending, and social connecting, have a significant effect on consumer engagement (flow, trust, and interactivity). Furthermore, consumer involvement has been proven to influence purchase intention, which ultimately has an impact on actual purchases. The implications of this research provide insight for developers and business actors in designing more effective online sales strategies, taking into account the importance of interaction and trust in improving consumer experience and encouraging purchases on live commerce platforms. This research also provides a reference for further research to explore other factors that influence consumer behavior in the context of e-commerce.

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Journal Info

Abbrev

ijedr

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

IJEDR focuses on economics, innovation, and investment. Dedicated to enhancing economics development a country, regional and the world in general. IJEDR invites papers on Economics field (Economic growth, Monetary and fiscal policy effect, Innovation practices, Innovation impact, Corporate finance, ...