Jurnal Ilmu Manajemen Advantage
Vol. 8 No. 2 (2024): Desember 2024

Emotional Connections Between Brands and Consumers in Digital Age

Musyfiqoh, Aminatul (Unknown)
Roosdhani, Mohamad Rifqy (Unknown)



Article Info

Publish Date
27 Dec 2024

Abstract

This study explores the relationship between social media marketing activities (SMMA), brand love, and purchase decisions in Indonesia’s transportation sector, focusing on PO Bejeu. Social media acts as an interactive medium fostering emotional bonds between brands and consumers, termed brand love. The research reveals that SMMA significantly enhances brand love, which directly impacts purchase decisions. Additionally, social ties mediate this relationship, as interactions on social media strengthen loyalty and influence purchasing behavior. A survey of 103 Facebook community members who actively discuss Bejeu products was conducted, with data analyzed using the SEM-PLS method, confirming the validity and reliability of all variables. Results indicate full mediation between SMMA and purchase decisions via brand love and partial mediation through social ties. These findings underscore the strategic role of SMMA in cultivating emotional connections to boost loyalty and purchases. The study suggests further research into brand love dynamics across diverse cultural and industrial settings to expand understanding.

Copyrights © 2024






Journal Info

Abbrev

adv

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmu Manajemen Advantage published twice a year in June and December, published by Institut Teknologi dan Bisnis Widya Gama Lumajang since June 2017. Jurnal Ilmu Manajemen Advantage intended as a forum for publishing scientific articles in the field of management ...