STI Policy and Management Journal
Vol 9, No 2 (2024): STI Policy and Management

Fostering Employee Job Satisfaction in The Hospitality Industry: The Role of Organizational Culture, Motivation, and Appraisals Mediated by Service Innovations Case of Hotels in Bali

Hatidja, St (Unknown)
Syahribulan, Syahribulan (Unknown)
Thaha, Salmiyah (Unknown)
Jamaluddin, Jamaluddin (Unknown)
Azizurrohman, Muhammad (Unknown)



Article Info

Publish Date
15 Dec 2024

Abstract

This study examines how organizational culture, employee motivation, and performance appraisal impact job satisfaction, moderated by the work environment, within Bali’s hotel industry. Using a structured questionnaire, data from 305 employees were analyzed with SmartPLS to assess validity, reliability, and test hypotheses. Results reveal that organizational culture, employee motivation, and performance appraisal significantly enhance job satisfaction. The work environment strengthens these relationships, shown by path coefficients of 0.242 for culture, 0.136 for motivation, and 0.467 for appraisal. Findings underscore the importance of a supportive work environment in maximizing HRM efforts. Managers should cultivate a positive culture, motivate employees, and ensure fair appraisals to improve satisfaction, retention, and service quality. Self-reported data may introduce bias, limiting the generalizability across different hotel settings

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Journal Info

Abbrev

stipm

Publisher

Subject

Description

The STI (Science, Technology and Innovation) Policy and Management is a scientific journal discussing theoretical and practical issues in science and technology policy for economic competitiveness, research and development management and innovation management. The journal welcomes manuscripts from ...