Proceedings Series of Educational Studies
2024: Proceedings of the International Seminar Universitas Negeri Malang Indonesia – Universiti Mala

Administrative Personnel Strategies in Improving the Quality of Education Services

Maulidia, Dinda Nur (Unknown)
Walid, Muhammad (Unknown)
Triwiyanto, Teguh (Unknown)



Article Info

Publish Date
07 Oct 2024

Abstract

Educational services in educational institutions often face challenges related to the performance of administrative personnel, which has an impact on the quality of educational services. This study aims to analyze the strategies applied by administrative staff in improving the quality of education services. Using a qualitative research method with a literature study approach, this study reviewed several journals and reports related to education management. The results show that an effective strategy involves three main stages, namely strategy formulation, implementation and evaluation. Supporting factors for administrative staff performance include government policy support, adequate technology and continuous training, while inhibiting factors include lack of training, resistance to new technology and limited infrastructure in remote areas. This research confirms the importance of implementing comprehensive strategies to improve the quality of administrative services, which has a positive impact on student achievement and the overall effectiveness of the education process.

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Journal Info

Abbrev

pses

Publisher

Subject

Education

Description

The proceedings series Proceedings of Educational Study Seriesaims to publish proceedings from conferences on the theories and methods in fields of ...