Journal of Rural Tourism (JoRT)
Vol. 2 No. 2 (2024): July - December

Tourist perceptions in the quality of sustainable tourism services in Lombok

Manihuruk, Eka Female Patrecia (Unknown)
Sari, Maria Lupita (Unknown)



Article Info

Publish Date
12 Dec 2024

Abstract

Purpose - The purpose of this study is to measure tourists' perceptions of the quality of sustainable tourism services in Lombok and analyze which dimensions of service quality most influence tourist satisfaction. Methodology/Design/Approach - The study involves both domestic and foreign tourists, analyzing their perceptions of sustainable tourism services. It examines various dimensions of service quality, including environmental sustainability, local wisdom, and facilities, to understand their impact on tourist satisfaction. Finding - The study found that tourists highly value environmental sustainability, local wisdom, and the quality of facilities. These factors significantly influence their satisfaction with sustainable tourism services in Lombok.Originality/Value - This research provides valuable insights into how sustainable tourism practices, particularly those focused on environmental and cultural aspects, contribute to tourist satisfaction. It emphasizes the importance of incorporating local wisdom and quality facilities into sustainable tourism development to enhance the overall visitor experience in Lombok.

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Journal Info

Abbrev

jort

Publisher

Subject

Humanities Earth & Planetary Sciences Economics, Econometrics & Finance Social Sciences

Description

JoRT contains scientific papers from research/study results, reviews/conceptual, and policy analyzes related to the tourism sector with a particular emphasis on the Indonesian context and global perspective. 1. Tourism Destinations and Infrastructure including Marine and Coastal Tourism, Sustainable ...