Jurnal Perikanan dan Kelautan
Vol. 30 No. 1 (2025): February

Analysis of Consumer Satisfaction Level Towards Fresh Fish Marketing in Jakarta (Case Study at Muara Baru Modern Fish Market)

Aprianto, Hendra (Unknown)
Suryana, Asep Agus Handaka (Unknown)
Gumilar, Iwang (Unknown)
Nurhayati, Atikah (Unknown)



Article Info

Publish Date
02 Feb 2025

Abstract

As a country with a significant water area and abundant marine biodiversity, Indonesia has excellent potential in the fisheries industry, especially in providing fresh fish, a staple food for the community. The Muara Baru Modern Fish Market in North Jakarta is designed to meet this need by offering various types of fresh fish in a clean, hygienic, and modern environment. This study aims to analyze consumer satisfaction with the marketing of fresh fish in this market. Using 13 variables, including service reliability, responsiveness, assurance, empathy, tangibility, performance, features, durability, product reliability, aesthetics, perceived quality, price, and location, this study had 100 respondents selected by purposive sampling. Data analysis was carried out using the Customer Satisfaction Index (CSI), and the results showed a consumer satisfaction level of 78.75%, categorized as "satisfied." The main factor influencing satisfaction is the quality of fresh fish in this market, which is very good, while the cleanliness and appearance of the seller still need improvement

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Journal Info

Abbrev

JPK

Publisher

Subject

Agriculture, Biological Sciences & Forestry Earth & Planetary Sciences Environmental Science Immunology & microbiology Social Sciences

Description

Journal of Fisheries and Marine was published by the Faculty of Fisheries and Marine of the Universitas Riau in 2007. The scope of the research included: Aquaculture, fisheries socioeconomic, fisheries technology, management of aquatic resources, utilization of fisheries and marine ...