International Journal of Islamic Business and Economics (IJIBEC)
Vol 6 No 1 (2022): Volume 6 Nomor 1 Tahun 2022

Build Loyalty with Islamic Relationship Marketing and Trust Through Satisfaction

Tamamudin (Unknown)
Saddam Husein (Unknown)
Anas Hidayat (Unknown)



Article Info

Publish Date
23 Jun 2022

Abstract

This study examines and explains how loyalty is built with Islamic relationship marketing and trust through customer satisfaction. The success of a company in getting satisfied customers will have an impact on customer loyalty. Although relationship marketing research is a popular topic, research on relationship marketing from an Islamic perspective is very limited. Relationship marketing from an Islamic perspective is interesting because it is very relevant to be practicedin today's business development. The quantitative approach used in this study, the data collection method through questionnaires with non-probability sampling techniques, the number of respondents was 76, the data analysis technique used in this study was Path Analysis. The results showed that there was a relationship between Islamic relationship marketing and trust which had a direct effect on customer satisfaction. Islamic relationship marketing and trust directly affect loyalty, and consumer satisfaction has a direct effect on loyalty. Consumer satisfaction can play a role as a mediating variable between Islamic relationship marketing and trust on loyalty.

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Journal Info

Abbrev

Ijibec

Publisher

Subject

Religion Economics, Econometrics & Finance Environmental Science

Description

Focus: Islamic Economics and Small and Micro Enterprises Scope: The scope of this journal encompasses the integration of Islamic Economics especially on Small and Micro Enterprises (SMEs) and local economies. It focuses on: 1.Analyzing the influence of Islamic values on consumer perceptions, ...