JURNAL AKADEMIK EKONOMI DAN MANAJEMEN
Vol. 2 No. 1 (2025): JURNAL AKADEMIK EKONOMI DAN MANAJEMEN 

BRANDING IMAGE DAN CUSTOMER RELATIONSHIP MANAGEMENT (CRM) DALAM PENGUATAN MUTU PENDIDIKAN ISLAM DI SMA KHADIJAH SURABAYA

Saeful Anam (Unknown)
Rohmatul Husnah (Unknown)



Article Info

Publish Date
08 Feb 2025

Abstract

In providing education, schools must have quality as a manifestation that the school is quality. The quality of schools can be seen from various directions, one of which is the quality of Islamic education. the quality of Islamic education is urgent and can be done in two ways, the first is by using Branding image and Customer relationship management Branding image for madrasas is important because building a good image and reputation will grow benefits for scholl, including increasing customer trust and customer loyalty to choose scholl as an option for teaching and learning places. These two ways are the main thing to do as an effort to strengthen the quality of Islamic education.. This study aims to reveal about how: (1) the concept (2) process, , (3) out put, branding image andcustomer relationship management (CRM) as strengthening the quality of Islamic education in SMA Khadijah Surabaya This study uses a qualitative approach, descriptive type. Data collection techniques using observation, interviews, and documentation. The research instrument is the researcher himself. Data analysis used descriptive analysis method.

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Journal Info

Abbrev

jaem

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

JURNAL AKADEMIK EKONOMI DAN MANAJEMEN (JAEM) berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada ...