Journal of Information Systems Management and Digital Business
Vol. 2 No. 2 (2025): Januari

THE EFFECT OF EASE OF USE OF MOBILE BANKING APPLICATIONS ON USER SATISFACTION

Mardiansyah, Dandi (Unknown)
Zam Zam, Ari Mokti (Unknown)
Imron, Dimas Fawaid (Unknown)
Olek, Olek (Unknown)
Jayanti, Wanty Eka (Unknown)



Article Info

Publish Date
31 Jan 2025

Abstract

This study aims to analyse the effect of ease of use of mobile banking applications on user satisfaction. Using quantitative methods with data collection techniques through questionnaires distributed to 116 mobile banking user respondents. Data analysis using descriptive statistics and regression tests with the help of SPSS. The results showed that there is a positive and significant influence between the ease of use of mobile banking applications on user satisfaction, as evidenced by the t-count value (10.028) > t-table (1.988) with a significance of 0.000< 0.05. Ease of use of applications which include aspects of flexibility, clarity, and ease of operation contribute to increasing user satisfaction. This finding indicates that the easier it is to use the mobile banking application, the higher the level of user satisfaction. Keywords: ease of use, mobile banking, user satisfaction.

Copyrights © 2025






Journal Info

Abbrev

jismdb

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Journal of Information Systems Management and Digital Business (JISMDB) is a national journal for scientific research, thinking, and critical-analytical studies on computer science, information systems, and digital business research. Journal of Information Systems and Business Management (JISMDB) ...