JAMBIS : Jurnal Administrasi Bisnis
Vol. 4 No. 3: Juni 2024

Pengaruh Kualitas Pelayanan Dan Kemudahan Penggunaan E-wallet Terhadap Keputusan Pembelian (Studi Kasus Pada Konsumen Tokopedia Di Kemayoran Jakarta Pusat

Hermansyah, Hermansyah (Unknown)
Arwanda Pambudi, Eko (Unknown)



Article Info

Publish Date
28 Aug 2024

Abstract

This study aims to determine the extent to which service quality and ease of use of E-wallets influence purchase decisions. This research uses primary data from questionnaires and secondary data from literature. The population of this study includes all Tokopedia consumers using E-wallets in Kemayoran, Central Jakarta. The sample was obtained using Hair's theory, resulting in 145 respondents. The research method employed is a quantitative approach with a descriptive research type. The data analysis techniques used include Descriptive Analysis, Instrument Testing, Classical Assumption Tests, Autocorrelation Tests, Multiple Linear Regression Analysis, T-Tests, F-Tests, Correlation Coefficient Determination, and Determination Coefficient, all conducted using SPSS version 26 software. The research results indicate that there is a significant partial influence of service quality (X1) on purchase decisions (a case study of Tokopedia consumers in Kemayoran, Central Jakarta) (Y) by 41.2%, and a significant partial influence of the ease of use of E-wallets (X2) on purchase decisions (a case study of Tokopedia consumers in Kemayoran, Central Jakarta) (Y) by 54.6%. Based on the F- test results, it is shown that service quality (X1) and ease of use of E-wallets (X2) simultaneously have a significant influence on purchase decisions (a case study of Tokopedia consumers in Kemayoran, Central Jakarta) (Y) by 57.7%, with the remaining 42.3% influenced by other variables not examined in this study.

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Journal Info

Abbrev

JUMABI

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

JAMBIS: Jurnal Administrasi Bisnis adalah jurnal akademik yang didedikasikan untuk mempublikasikan hasil penelitian mahasiswa dalam bidang ilmu administrasi bisnis. Jurnal ini bertujuan untuk memberikan wadah bagi mahasiswa untuk menyebarluaskan temuan penelitian mereka kepada komunitas akademik, ...