JAMBIS : Jurnal Administrasi Bisnis
Vol 3, No 4: Agustus 2023

PENGARUH PERSEPSI KEMUDAHAN PENGGUNAAN DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN MENGGUNAKAN FITUR TIKTOK SHOP DALAM APLIKASI TIKTOK PADA MAHASISWA/I INSTITUT STIAMI

Trie Andari Ratna Widyastuti (Institut Ilmu Sosial dan Manajemen STIAMI)
Mamas Sugiarti (Institut Ilmu Sosial dan Manajemen STIAMI)



Article Info

Publish Date
04 Aug 2023

Abstract

With the Tiktok Shop feature, it has an impact on various types of people, especially the millennial generation. This millennial generation generally likes to use technology to facilitate activities, including shopping activities. This millennial generation has had a significant impact on the Tiktok Shop feature in the Tiktok application. This study aims to  examine  the  impact  of  perceived  ease  of  useand service quality on consumer decisions to utilize the TikTok Shopfeature within the TikTok application. The research employs a quantitative  methodology, utilizing research instruments in the form of questionnaries and existing literature. The  target population for this study consists of users of the TikTok Shop feature among the 2019 Class of  STIAMI Institute Students. The sampling technique employeed is probability sampling, specifically the population sampling method, with a total sample size of 150 individuals. The data collected is analyzed using multiple linearregression analysis with the assistance of IBM Statistics Software Version 26.0. The findings of this study indicate that perceived ease of use significantly influences feature usage decisions, accounting for 54.6% of the variance. Furthermore, service quality has a significant impact, explaining 47.8% of the variance in feature usage decisions. Both the perceived ease of use and service quality significantly influence  the  decision  to  use features  concurrently,  with  a  combined coefficient value of 0.617 or 61.7%. It should be noted that 88.3% of the variance is attributed to factors not considered in this study

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Journal Info

Abbrev

JUMABI

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

JAMBIS: Jurnal Administrasi Bisnis adalah jurnal akademik yang didedikasikan untuk mempublikasikan hasil penelitian mahasiswa dalam bidang ilmu administrasi bisnis. Jurnal ini bertujuan untuk memberikan wadah bagi mahasiswa untuk menyebarluaskan temuan penelitian mereka kepada komunitas akademik, ...