International Journal of Social Science and Business
Vol. 8 No. 3 (2024): August

Profiling Model Digitalisasi Administrasi Pajak di Kota Malang: Sanksi, Pemeriksaan, Sosialisasi dan Pelayanan Perpajakan

Puspita, Ayu Fury (Unknown)
Pusposari, Devi (Unknown)



Article Info

Publish Date
25 Aug 2024

Abstract

Despite various strategies implemented by the Malang City Government to optimize local tax revenue, taxpayer compliance has not improved as anticipated. This study aims to analyze the impact of sanctions, inspections, socialization, and tax services on taxpayer compliance, contributing to the development of a digital tax administration model in Malang City. Utilizing a quantitative approach, data were collected through online questionnaires from 210 taxpayers and analyzed using multiple regression with SPSS software. The results revealed that sanctions, inspections, socialization, and tax services significantly influence taxpayer compliance. These findings suggest that a balanced approach incorporating both strict enforcement measures such as sanctions and inspections, alongside proactive engagement through socialization and improved tax services, can enhance compliance. This integrated strategy is essential for the digitalization of tax administration in Malang, aiming to make the system more efficient and user-friendly, thereby potentially increasing taxpayer compliance.

Copyrights © 2024






Journal Info

Abbrev

IJSSB

Publisher

Subject

Social Sciences

Description

International Journal of Social Science and Business (IJSSB) is an open access, peer-reviewed and refereed journal published by Universitas Pendidikan Ganesha (Undiksha), Indonesia. The main objective of IJSSB is to provide an intellectual platform for the international scholars. IJSSB aims to ...