Siber Journal of Transportation and Logistics
Vol. 2 No. 3 (2024): (SJTL) Siber Journal of Transportation and Logistics (October - December 2024)

The Effect of Delivery Time on Customer Satisfaction in Cargo Services

Maesazshandy, Dava (Unknown)
Tohir, Muhammad (Unknown)

Article Info

Publish Date
14 Feb 2025

Abstract

This study aims to analyze the impact of delivery time on customer satisfaction in cargo services. The research was conducted using a quantitative approach with a survey method. Data were collected from 150 respondents who are customers of various cargo service providers. The results indicate that delivery time significantly affects customer satisfaction. Timely deliveries lead to higher customer satisfaction, while delays result in dissatisfaction. The study concludes that improving delivery time can enhance customer satisfaction in cargo services.

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Journal Info
Siber Journal of Transportation and Logistics
Website

Abbrev

SJTL

Publisher

Siber Nusantara Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Siber Journal of Transportation and Logistics (SJTL) is managed and published by Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER). SJTL articles are the result of field research, literature studies, and public policy research. This publication aims to disseminate the results of ...