Dinasti International Journal of Economics, Finance & Accounting (DIJEFA)
Vol. 5 No. 6 (2025): Dinasti International Journal of Economics, Finance & Accounting (January - Feb

The Effect of Technology Adoption and Service Quality on Patient Satisfaction (Case Study on Digital Dentistry Adoption at Densthetica Clinic West Sumatra)

Fadlan, Muhammad (Unknown)
Lahindah, Laura (Unknown)



Article Info

Publish Date
19 Jan 2025

Abstract

This study aims to analyze the effect of digital dentistry service adoption and service quality on patient satisfaction at Densthetica Clinic West Sumatra. With the development of technology, the application of digital services in the field of dentistry is becoming increasingly important to improve efficiency and service quality. This study uses a quantitative method with a survey approach to collect data from Densthetica Clinic patients. The questionnaire used consisted of questions regarding the adoption of digital dentistry services, service quality, and patient satisfaction. The results showed that the adoption of digital dentistry services and service quality had a significant effect on patient satisfaction. From the multiple linear regression analysis, it is known that both independent variables contribute positively to patient satisfaction, with service quality having a more dominant influence.

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Journal Info

Abbrev

DIJEFA

Publisher

Subject

Economics, Econometrics & Finance

Description

The author is invited to submit a paper for Dinasti International Journal of Economics, Finance & Accounting (DIJEFA). Topics related to this journal include but are not limited to: Accounting and financial reporting Audit Accounting management Taxation Corporate finance Personal finance Financial ...