Dinasti International Journal of Economics, Finance & Accounting (DIJEFA)
Vol. 6 No. 1 (2025): Dinasti International Journal of Economics, Finance & Accounting (March-April 2

Influence of Religiosity, Service Quality, Customer Intimacy and Imagetocustomer Loyaltywithtrustas Mediation In Indonesian Syariah Bank In Bengkulu

Andesta, Nara (Unknown)
Eka Putri, Seprianti (Unknown)



Article Info

Publish Date
07 Mar 2025

Abstract

This study aims to analyze the effect of religiosity, service quality, brand image, customer intimacy on customer loyalty mediated by trust. The research method is quantitative, and the primary data is collected through an online questionnaire. Participants in this survey consisted of 173 Indonesian Islamic bank customer respondents. The analytical method in this survey uses SmartPLS Version 4.2.9.2 analysis to filter and analyze data. The results of the study show that (1) Brand image has a positive and significant effect on customer loyalty; (2) Brand image has a positive and significant effect on trust (3) Customer intimacy has a positive and significant effect on customers (4) Religiosity has a positive and significant effect on customer loyalty (5) Religiosity has a positive and significant effect on trust (6) Service Quality has a positive and significant effect on customers (7) Service Quality has a positive and significant effect on (8) Trust has a positive and significant effect on customer loyalty (9) Religiosity has a positive and significant effect on customer loyalty through trust. (10) Service quality has a positive and significant effect on customer loyalty through trust. (11) brand image has a positive and significant effect on customer loyalty through trust

Copyrights © 2025






Journal Info

Abbrev

DIJEFA

Publisher

Subject

Economics, Econometrics & Finance

Description

The author is invited to submit a paper for Dinasti International Journal of Economics, Finance & Accounting (DIJEFA). Topics related to this journal include but are not limited to: Accounting and financial reporting Audit Accounting management Taxation Corporate finance Personal finance Financial ...