Jurnal Ilmiah Universitas Batanghari Jambi
Vol 25, No 1 (2025): Februari

Inovasi Pelayanan Publik Berbasis Aplikasi di Kantor Imigrasi Kelas I TPI Palembang

Pakpahan, Muhammad Prawira (Unknown)
Pangga, Kiki Kurnia (Unknown)



Article Info

Publish Date
19 Feb 2025

Abstract

This research aims to find out how the M-Passport application is implemented and the factors inhibiting the M-Passport application. This research focuses on the implementation of the M-Passport application, which has basically been implemented well, but there are still people who do not know about the M-Passport application due to socialization that has not reached all community networks. The approach used in this research refers to Rogers' (1995) innovation theory which has 5 (five) dimensions, namely relative advantages, compatibility, complexity, trainability, observability. Data collected through interviews, documentation and observation and analyzed qualitatively. The research results show that 1) the relative advantages dimension has a profitable novelty value; 2) the compatibility dimension is compatible with the innovation being replaced and adapts to existing needs; 3) the complexity dimension seems more difficult because there are additional features and processes; 4) the trainability dimensions of the M-Passport application have been tested with good results before being implemented; and 5) the observability dimension is easy to observe and communicate because the M-Paspor application was created to be clear, concise and concise.

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Journal Info

Abbrev

ilmiah

Publisher

Subject

Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

Description

Jurnal Ilmiah Universitas Batanghari Jambi adalah peer-review jurnal akses terbuka yang bertujuan untuk berbagi dan diskusi mengenai isu dan hasil penelitian yang lagi hangat pada saat ini. Jurnal ini diterbitkan oleh Lembaga Penelitian dan Pengabdian pada Masyarakat Universitas Batanghari Jambi, ...