International Journal of Management Science and Application
Vol. 4 No. 1 (2025): IJMSA

The Influence of brand image, consumer perception, and E-WOM on purchase intentions for product X in DKI Jakarta

Valerie Tiofli, Richelle (Unknown)
Rodhiah, Rodhiah (Unknown)



Article Info

Publish Date
01 Mar 2025

Abstract

This study looks at how customer perception, brand image, and electronic word-of-mouth (e-WOM) affect consumers' inclinations to buy products. This study used a quantitative methodology, and 120 respondents were given an online questionnaire to complete in order to gather data. These responders are customers who are knowledgeable about a certain product. Through the use of SmartPLS software, structural equation modeling, or SEM, was used to analyze the data. The study's findings indicate that purchase intention is significantly influenced by e-WOM, customer perception, and brand image. Brand image has been shown to have the most influence on customer purchase choices out of these three elements. There are useful ramifications for marketing tactics from this result. Therefore, in order to draw in more customers, it is critical for businesses to improve their brand image. Enhancing e-WOM and preserving favorable customer views are also essential for raising purchase intentions. It is thus believed that this study would help businesses create more successful marketing plans in cutthroat marketplaces.

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Journal Info

Abbrev

ijmsa

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The aim is to publish empirical research that advances management theory by testing, improving, or augmenting it. All empirical techniques, such as mixed methods, meta-analytical techniques, field, laboratory, and qualitative and quantitative techniques, are welcome. Research should provide ...