The research are conducted in di Dinas Kependudukan dan Pencatatan Sipil Kota Depok, because several reasons are for instance, centralize service procedure, service traits, inconvenient services, and extra-cost for issuing birth certificate. The method of research is applied quantitative with SEM analysis. The output of the research are motivation and jobperformance indirectly through job-satisfaction, influenced 0.18. Competence is indirectly influenced to job-performance through job-satisfaction within 0.10 coefficients.Keywords: Motivation, Competency, and Job Performance
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