Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran
Volume 10, Issue 2, July-December 2023

The Influence of Digipos Aja Application Product Quality, Price, and Promotion on Customer Satisfaction in Makassar City

Ismu Widodo (Telkom University)
Edi Witjara (Telkom University)
Siska Noviarisanti (Telkom University)
Muhammad Luthfi Siraj (Universitas Negeri Makassar)



Article Info

Publish Date
01 Dec 2023

Abstract

Digipos Aja Telkomsel, in carrying out digital transformation, also makes innovations in the digital world, one of which is creating Digipos Aja. Based on Telkomsel's internal data for 2021, there are 532,538 Digipos Aja Telkomsel registrations. This study explores Digipos Aja application product quality, prices, and promotions impact on consumer satisfaction in Makassar City. Methodology, This study employs correlational research that utilizes statistical correlations to describe and measure the relationship between two or more variables with multiple regression method. Finding: This study suggests that all variables have valid values. While the results of hypothesis testing show that partially each variable has a significant influence and simultaneously the variable quality of the Digipos Aja application product, price, and promotion on consumer satisfaction in Makassar City. Which means that the three X variables have a significant influence to variable Y. Conclusion: Product quality, price, and promotion simultaneously affects consumer satisfaction in Makassar City and all of them are statistically significant. The higher quality level of  Digipos Aja product subsequently elevate consumer confidence level towards the product. Additionally, with high level of trust for Digipos Aja products, therefore consumers are able to select and create purchasing decisions for these products.

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Journal Info

Abbrev

administrare

Publisher

Subject

Social Sciences

Description

Jurnal Administratre focuses on the research of a study on Guidance Administration science, Management Science, Public Policy, Administration Educational and Public Administration. Jurnal Administrare is published twice a year, every June and December, containing papers/articles about the ideas and ...