Jurnal Bisnis dan Pemasaran Digital
Vol. 1 No. 2 (2022): Januari

Pengaruh Kepercayaan, Keamanan dan Kualitas Pelayanan terhadap Keputusan Pembelian Barang secara Daring

Muhammad Tommy Arby Rumengan (Universitas Batam, Riau)
Muhammad Tammy Ikbal Rumengan (Universitas Batam, Riau)
Adnan Suhardis (Universitas Batam, Riau)
Khairul Riza (Universitas Batam, Riau)



Article Info

Publish Date
06 Mar 2023

Abstract

Purpose: The purpose of this study was to determine the effect of trust, security and service quality on online purchasing decisions on E-Commerce. Method: This type of research is quantitative research, namely research methods based on positivism philosophy, used to examine certain populations or samples. Result: The results of multiple regression analysis are Y = 9.064 + 0.588 + -0.011 + 0.318 + e which shows that trust, security and service quality have a positive and significant effect on purchasing decisions. While the results of the test (t) or partial test show that the price (0.000) is smaller than that of alpha 5% (0.05) or tcount = 3.961 > ttable 1.66792, it can be concluded that H1 is accepted which means there is an effect of X1 on Y The security variable (0.958) is greater than that of alpha 5% (0.05) or tcount = 0.053 < ttable 1.66792, it can be concluded that H2 is rejected which means there is no effect of X2 on Y. And the service quality variable (0.005) smaller than alpha 5% (0.05) or tcount = 2.870 > ttable 1.66792, it can be concluded that H3 is accepted, which means there is an effect of X3 price on Y. Conclusion: The results of the regression test in this study, the significance value is 0.000. Where it is required that the significance value of F is less than 5% (0.05) or the value of Fcount = 88.320 > Ftable 2.74, which means that there is an influence of the variables of trust, security and service quality (X1, X2, X3) simultaneously (together). ) on purchasing decisions on E-Commerce.

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Journal Info

Abbrev

JBPD

Publisher

Subject

Economics, Econometrics & Finance

Description

Diterbitkan oleh Penerbit Goodwood, Jurnal Bisnis dan Pemasaran Digital (JBPD) adalah jurnal ilmiah bertaraf nasional yang menerbitkan artikel berkualitas di bidang bisnis dan pemasaran digital. JBPD bertujuan untuk menjadi wadah akademis yang menampung ide, penemuan, dan inovasi baru dalam rangka ...