Jurnal Nusa Manajemen
Vol. 2 No. 1 (2025): Jurnal Nusa Manajemen Volume 2 Nomor 1 Maret  Tahun 2025

PENGARUH CITA RASA, KUALITAS PELAYANAN DAN WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN KEMBALI PADA USAHA SEBLAK DAPURAOS DI SUMBAWA

Khairiyanov, Khadijah Rahma (Unknown)
Sugiarto, Aris (Unknown)



Article Info

Publish Date
01 Mar 2025

Abstract

This study aims to examine the influence of taste, service quality, and word of mouth on repeat purchase decisions at Seblak Dapuraos. The research method used is quantitative with a causal associative approach. Data were collected through questionnaires distributed to 100 respondents who are customers of Seblak Dapuraos. Data analysis was performed using multiple linear regression. The results of the study show that service quality and word of mouth have a positive and significant effect on repeat purchase decisions, while taste does not have a significant impact. These findings highlight the importance of good service quality and positive recommendations from consumers as the main drivers in enhancing customer loyalty for repeat purchases. Although taste is an important factor, it is essential to consider local characteristics and consumer preferences to optimize the customer experience.

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Journal Info

Abbrev

jnm

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Nusa Manajemen bertujuan untuk mempublikasikan penelitian di bidang manajemen yang berkaitan dengan manajemen sumber daya manusia, manajemen pemasaran, manajemen operasional dan manajemen keuangan dalam meningkatkan pengembangan ilmu pengetahuan melalui penelitian serta untuk mengetahui ...