MetaCommunication; Journal Of Communication Studies
Journal of Communication Studies

Brand Equity Comparison:Make Over and Maybelline Cosmetics on TikTok App

Auliya, Baiq Hilliyatil (Unknown)
Hakim, Lukman (Unknown)



Article Info

Publish Date
01 Apr 2025

Abstract

The era of globalization has transformed the business sector, presenting both opportunities and challenges for companies around the world. The impact of information and communication technology, especially the social media platform TikTok, has significantly changed the way companies interact with consumers. This study aims to compare the brand equity of two leading cosmetic brands in Indonesia, namely Make Over and Maybelline. Using a descriptive qualitative approach with a case study method, this research focuses on consumer interactions on TikTok, by analyzing four important elements of brand equity namely brand awareness, perceived quality, brand association, and brand loyalty. Data was collected from November 2 to December 2, 2024, using Brand24 for media monitoring. The results show that Maybelline leads in terms of brand awareness, perceived quality, and brand loyalty, while both brands show equally strong brand associations through their collaborations with international celebrities. However, Make Over showed a slight edge in terms of brand loyalty through higher video shares. This study provides valuable insights for companies looking to strengthen brand equity in the competitive digital market, as well as providing strategic recommendations for local and global brands in Indonesia. 

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Journal Info

Abbrev

MC

Publisher

Subject

Social Sciences

Description

MetaCommunication; Journal Of Communication Studies is a scientific journal, published by Department of Communications, Faculty of Political and Social Sciences, Universitas Lambung Mangkurat. The articles are focused on the results of research and idea in the study of: 1. Communication Science. 2. ...