Jurnal Multidisiplin Sahombu
Vol. 5 No. 02 (2025): Jurnal Multidisiplin Sahombu, (2025)

Influence Service Quality on Customer Satisfaction on MDP IT Superstore

Arfianti, Nabila Anggi (Unknown)
Megawati, Megawati (Unknown)

Article Info

Publish Date
17 Feb 2025

Abstract

This research aims to examine the influence of service quality on customer satisfaction at Mdp It Superstore. This research uses a quantitative method carried out by customers who have made more than one purchase at MDP IT Superstore. The data analysis method uses non-probability sampling, purposive sampling, and multiple regression with a sample of 400 respondents. Based on the results of the partial test (t test) it shows that the Service Quality has a positive and significant influence on Customer Satisfaction. The research results simultaneously have a significant effect on customer satisfaction.

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Journal Info
Jurnal Multidisiplin Sahombu
Website

Abbrev

JMS

Publisher

SEAN INSTITUTE

Subject

Arts Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice

Description

Jurnal Multidisiplin Sahombu is at the scope of the multidisciplinary intended is only limited to the following points, Economics Politics Public Business Civil society, Finance Culture Arts ...