Jurnal Bisnis, Manajemen, dan Ekonomi
Vol. 6 No. 1 (2025): Jurnal Bisnis, Manajemen dan Ekonomi

Pengaruh Strategi Green Marketing terhadap Kepuasan Pelanggan pada produk The Body Shop

Adsuni, Nur Aini (Unknown)
Lu, Cen (Unknown)



Article Info

Publish Date
31 Jan 2025

Abstract

This study aims to analyze the effect of green marketing strategies on customer satisfaction with The Body Shop products. Green marketing includes aspects of product, price, promotion, and place that focus on environmental sustainability. This data was analyzed using quantitative methods with simple linear regression tests, totaling 120 respondents with X variable (customer satisfaction) and Y variable (green marketing). The results of this study indicate that green marketing strategies have a significant effect on customer satisfaction. Factors such as environmentally friendly packaging, packaging recycling campaigns, and strategic locations play an important role in creating added value for consumers. This research suggests expanding sustainability programs through cooperation with local communities and environmental organizations to expand the company's social impact

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Journal Info

Abbrev

jbme

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Bisnis, Manajemen, dan Ekonomi (JBME) is a peer-reviewed journal which publishes original research papers. JBME has been published since 2020. It is currently published quarterly (January, April, July and October). Areas of research include, but are not limited to Global Business, Transition ...