Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Vol 7 No 1 (2025): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)

Pengaruh Kualitas Pelayanan, Harga dan Kepercayaan Terhadap Kepuasan Pelanggan di CV. Indo Jaya Putra Surabaya

Widyana, Widyana (Unknown)
Pradiani, Theresia (Unknown)
Fatorrahman, Fatorrahman (Unknown)



Article Info

Publish Date
01 Mar 2025

Abstract

This study aims to analyze the effect of service quality, price, and trust on customer satisfaction at CV. Indo Jaya Putra Surabaya. The research method used is quantitative with a survey approach. Data were collected through questionnaires distributed to customers of CV. Indo Jaya Putra, then analyzed using multiple linear regression to determine the relationship and influence of each independent variable on customer satisfaction. The results of the study indicate that service quality, price, and trust have a significant effect both partially and simultaneously on customer satisfaction. This is evidenced by the partial significance value for the service quality variable of 0.039 <0.05. For the price variable, the significance value is 0.000 <0.05 and for the trust variable, the significance value is 0.012 <0.05.

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Journal Info

Abbrev

jmiap

Publisher

Subject

Social Sciences

Description

Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) memuat artikel dan karya ilmiah baik berupa hasil penelitian maupun non penelitian. JMIAP bertujuan untuk menyebarluaskan pemikiran atau gagasan konseptual dan hasil penelitian yang telah dicapai di bidang manajemen pelayanan publik dan ...