MATICS : Jurnal Ilmu Komputer dan Teknologi Informasi (Journal of Computer Science and Information Technology)
Vol 17, No 1 (2025): MATICS

Marketing Optimization: Purchase Data-Based Customer Segmentation Decision Support System

Wong, Vinncent Alexander (Unknown)
Fadhiilah, Muhammad Althaaf (Unknown)
Santoso, Dzikry Aji (Unknown)
Setyorini, Luthfia Rahmi (Unknown)
Amrani, Andi Ahyar Almuhajir (Unknown)
Mursityo, Yusi Tyroni (Unknown)



Article Info

Publish Date
25 Mar 2025

Abstract

Abstract—In the era of technological development and changes in shopping culture, e-commerce is increasingly dominating the market, and customer purchase data is becoming a valuable source of information for companies. To address the challenges of inappropriate targeting, customer retention, customer satisfaction, and measuring the effectiveness of marketing campaigns, this research aims to design a decision support system for customer segmentation based on purchase data, identify the optimal parameters of clustering algorithms, and develop appropriate marketing strategies for each group of customers generated from clustering. By using tools such as Matplotlib, Numpy, and Pandas, this research is expected to provide valuable guidance for companies in optimizing their marketing strategies in the competitive e-commerce market.

Copyrights © 2025






Journal Info

Abbrev

saintek

Publisher

Subject

Computer Science & IT

Description

MATICS is a scientific publication for widespread research and criticism topics in Computer Science and Information Technology. The journal is published twice a year, in March and September by Department of Informatics Engineering, Faculty of Science and Technology, Universitas Islam Negeri Maulana ...